Overview
Perknomad is a service business, and the money you pay us covers labour booked in advance and materials ordered to your specification. Because of that, refunds are handled on a case-by-case basis depending on how far a job has progressed when a cancellation or dispute arises.
This policy sits alongside your signed contract and does not replace any statutory right you hold under the Australian Consumer Law, which always applies.
Booking Deposits
A booking deposit is taken at contract signature to reserve your slot in the schedule and to cover the initial design work and material ordering. The deposit covers three broad things:
- Administrative and measuring costs already incurred before work begins.
- Design and documentation time spent preparing your layout and specification.
- Non-refundable deposits we pay suppliers to hold stock on your behalf.
If you cancel more than fourteen days before the scheduled start date, we will refund the portion of your deposit that has not yet been spent. If you cancel within fourteen days of the start date, the deposit may be retained in full to cover the crew and material commitments already made.
Cancellation During Works
If a project is cancelled after work has started, the following applies:
- You are invoiced for all work completed up to the cancellation date, valued at the rates set out in the contract.
- You are invoiced for all materials ordered specifically for your job that cannot be returned to the supplier.
- Any tip fees, hire charges or subcontracted trade fees already paid on your behalf are passed through at cost.
- If you have paid more than the value of the completed work, the balance is refunded within fourteen business days.
Faulty Work and Defects
If part of a completed job does not meet the standard set out in the contract, we will rectify the defect at our own cost. That is always our first option, and we prefer to fix problems on site rather than issue refunds.
A refund may be considered in limited cases:
- Where a defect cannot be practically rectified to the agreed standard.
- Where a product supplied does not match the approved specification and cannot be swapped out.
- Where the work has caused damage unrelated to the scope, which we are unable to repair.
Refund requests must be submitted in writing with photos and a short description of the issue. We will inspect, assess and respond within ten business days.
Change of Mind and Variations
Renovation work is customised to your property, so a simple change of mind after installation is not normally grounds for a refund. If you decide to alter a design after materials have been ordered, the cost of those materials and any cut-to-size items may be charged to you, even if the change is dropped later.
Where a variation reduces the overall scope, we will credit you the difference at the rates charged in the original quote, less any non-recoverable supplier costs.
How to Make a Claim and Dispute Resolution
To lodge a claim, email us with your invoice number, a clear description of the problem, and photos or video if relevant. We will acknowledge your claim within two business days.
If we cannot resolve the matter directly, both parties agree to attempt mediation before pursuing formal action. Nothing in this policy limits your right to contact Consumer Protection WA, the relevant building regulator, or to seek independent legal advice.
Refunds, where agreed, are processed to the original payment method within fourteen business days of written approval.